trademilaan

Investor Charter

Strategic Direction

Vision and Mission Statements for investors

Vision

Invest with knowledge and safety to secure your financial future. Make informed decisions, minimize risks, and grow your wealth confidently with expert guidance and smart strategies.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Business Details

Details of business transacted by the Research Analyst with respect to the investors

1

To publish research report based on the research activities of the RA

2

To provide an independent unbiased view on securities.

3

To offer unbiased recommendation, disclosing the financial interests in recommended securities.

4

To provide research recommendation, based on analysis of publicly available information and known observations.

5

To conduct audit annually

6

To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.

7

To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place.

Onboarding Process

Details of services provided to investors (No Indicative Timelines) Onboarding of Clients

A. Sharing of terms & conditions of research services

B. Completing KYC of fee paying clients

What We Commit To

Disclosure to Clients

Grievance Support

Details of grievance redressal mechanism and how to access it

Investor can lodge complaint/grievance against Research Analyst in the following ways :

In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

Mode of filing the complaint on scores or with Research Analyst

Administration and Supervisory Body (RAASB)

1) SCORES 2.0 (a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner)

Two level review for complaint/grievance against Research Analyst: i) First review done by designated body (RAASB) ii)Second review done by SEB

Email to designated email ID of RAASB

If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.

With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051

Investor Protection

Rights of Investors

Each right is backed by our SEBI-compliant processes to keep your trading journey transparent, fair, and secure.

1

Right

Investor Protection

Right to Privacy and Confidentiality

2

Right

Investor Protection

Right to Transparent Practices

3

Right

Investor Protection

Right to fair and Equitable Treatment

4

Right

Investor Protection

Right to Adequate Information

5

Right

Investor Protection

Right to Initial and Continuing Disclosure

6

Right

Investor Protection

Right to receive information about all the statutory and regulatory disclosures

7

Right

Investor Protection

Right to Fair & True Advertisement

8

Right

Investor Protection

Right to Awareness about Service Parameters and Turnaround Times

9

Right

Investor Protection

Right to be informed of the timelines for each service

10

Right

Investor Protection

Right to be Heard and Satisfactory Grievance Redressal

11

Right

Investor Protection

Right to Exit from Financial product or service in accordance with the terms and conditions agreed with the research analyst

12

Right

Investor Protection

Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services

13

Right

Investor Protection

Additional Rights to vulnerable consumers

14

Right

Investor Protection

Right to get access to services in a suitable manner even if differently abled

15

Right

Investor Protection

Right to provide feedback on the financial products and services used

16

Right

Investor Protection

Right against coercive, unfair, and one-sided clauses in financial agreements

Do’s

Do not provide funds for investment to the Research Analyst.

Don’t fall prey to luring advertisements or market rumors.

Do not get attracted to limited period discounts, incentives, gifts, etc. offered by Research Analyst.

Do not share login credentials and password of your trading, demat or bank accounts with the Research Analyst.